American Home Shield Corporation Review

1/5 - (4 votes)

This is an archive of a consumer complaint published against American Home Shield Corporation at on 15-Dec-14.


Business Details –

  • Name: American Home Shield Corporation
  • Address: 889 Ridge Lake Blvd
  • City: Memphis
  • State: Tennessee
  • Country: United States
  • Phone: (901) 537-8000
  • Website:


Original Complaint against American Home Shield Corporation published at on 15-Dec-14 says, verbatim –

Signed up with American Home Shield over phone. I have a small 900sq ft condo in central Florida. Signed up for “pick ten” plan. Told salesperson I have an AC unit with both cooling and heating function. Was told that was a heat pump. | over a year year later, AC System was running poorly so had a service call. Paid $100 and was told system running properly but coils could use a good cleaning. Not a covered item so paid $125 out of my pocket to have cleaned. | 6 months later AC system breaks. Same service company comes out to have a look. Condenser is broken beyond repair. I think, great that I have insurance with AHS. Coverage denied because system is not a ” heat pump” but an AC with heat strips. And I don’t have coverage for AC. | After many conversations with company, I was still denied. And I still don’t fully understand the difference between the two as both provide AC and heating all in one system. AHS employee -Derrick- said even though salesperson told me I had a heat pump, that those salespeople who advised me don’t know difference between the two either and that it is up to me to know the subtle distinction between the two. | The primary reason for getting AHS was for my AC/he at unit. And I have been paying my monthly premiums for 18 months, I now understand for coverage of a heat pump- which I do not have. Money down the drain. | So beware of AHS |

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