American Home Shield Review

1/5 - (4 votes)

This is an archive of a consumer complaint published against American Home Shield at on 29-Dec-14.


Business Details –

  • Name: American Home Shield
  • Address: 889 Ridge Lake Blvd
  • City: Memphis
  • State: Tennessee
  • Country: United States
  • Phone: 866.774.2961
  • Website:


Original Complaint against American Home Shield published at on 29-Dec-14 says, verbatim –

We bought our house almost 2 years ago. The warranty was included so we renewed when the time came and made sure they had all of our appliances covered on the warranty. Our fridge broke Christmas night. I called AHS the very next morning. I have an infant who is on prescribed formula that once it is made it must be refrigerated. Not only could AHS not find a repair man to come out to my house they didn’t even call me to let me know they couldn’t find anyone till the following week. I had to call AHS constantly to get status updates. After 6 hours of them calling “7” companies they still couldn’t find anyone to come. I made two calls and found someone who could come out the next day, Saturday morning. | The repair man was very nice and walked me through what could possibly be wrong. My fridge is no longer made so the part is unavailable. The repair man called it in to AHS and got the authorization number for the work. I was told that I would need a new fridge since there is no way to fix my fridge. Because I have an infant and the New Year coming up, I wanted to follow through with AHS after the repair man left to make sure that this was taken care of right away since my family is currently living out of a cooler. AHS said they basically didn’t believe the repair man and needed me to get a second opinion. Now I have to wait till at least Monday (4 days after I made the initial call) to find out when a second repair man will be able to come out to look at my fridge. I asked the AHS rep Darrel (I believe is his name) if they would allow me to go buy a mini fridge to make sure that my daughters prescribed formula was the correct temperature and they said they would not do that. They would only allow me to possibly buy a cooler and told me I should buy dry ice. We pay almost $800 a year for this so called “warranty”. I asked to talk to a supervisor and Darrel told me that he would have one call me right away. I have now been waiting for over 11 hours for that call. | If this “warranty” company that I have paid so much money too over the last two years isn’t going to fix the problems then they need to give me my money back. I could have had a repair man out to my house the morning my fridge broke and had a new one delivered the next day. But no, I have a warranty and have to wait 4 days just to get a call as to when someone might be able to come out. The best part that Darrel told me on the phone today is that if I do need a new fridge, it will take 5-7 business days once approved to get the actual fridge. That would be 2-3 weeks after I made the initial call. So now I get to keep my food and my baby’s prescribed formula in a cooler until then. What a wonderful experience this has NOT been.

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