American Home Shield Review

1/5 - (4 votes)

This is an archive of a consumer complaint published against American Home Shield at on 11-Jul-15.


Business Details –

  • Name: American Home Shield
  • Address: 889 Ridge Lake Blvd
  • City: Memphis
  • State: Tennessee
  • Country: United States
  • Phone: 866.774.2961
  • Website:


Original Complaint against American Home Shield published at on 11-Jul-15 says, verbatim –

I just wanted to warn people about this company. Do not use them. I had a water heater break down. American Home Shield had someone come take a look and they said that it wasn’t covered because it was not maintained and was all rusted out. Ok, fine I totally understand. I did have to pay the $100 service fee. Ok fine I understand that too. So I paid it via their website. The money came out of my account and I thought we were done. A week later American Home Shield took out another $100 without my authorization. | I called American home shield and was on hold for just about an hour before I got to speak to a rep. After I told them my story they apologized and said it was an error and gave me my money back. Then a few days later another $100 was taken out. Again without my authorization. I call again, on hold for over an hour this time. Finally got to talk to a rep. Again they apologized and I got my $100 back. Long story short this happened 4 times! 4 times they illegally took $100 out of my account without my authorization! $400 they tried to take from me! So I call to cancel my account. Another hour on hold. I talk to a rep and she told me that the cancellation department was very busy and she would have them call me back with in 24 hours. 4 days later I receive a voice mail message from American Home Shield and they told me that they were canceling my account and that they would be charging me an early cancellation fee. | So now they cancelled my account without my authorization. Then I had to call them again. ANOTHER HOUR ON HOLD! Finally got through, cancelled my account and they told me there was no cancellation fee. I told them about my voice message saying they were going to charge me. But they said that was also a mistake. Come on American Home Shield, get your self together! Bottom line this whole fiasco costed me about $60 in over withdraw fees from my bank because of the multiple unauthorized withdraws and I spent a good 6 HOURS on hold. American Home Shield is a sham. Be warned! |

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