American Home Shield Review

1/5 - (4 votes)

This is an archive of a consumer complaint published against American Home Shield at on 26-Feb-15.


Business Details –

  • Name: American Home Shield
  • Address: 889 Ridge Lake Blvd
  • City: Memphis
  • State: Tennessee
  • Country: United States
  • Phone: 866.774.2961
  • Website:


Original Complaint against American Home Shield published at on 26-Feb-15 says, verbatim –

We have been paying our monthly fee to AHS for many, many years and hardly use the service. Frankly it is cheaper and more reliable for us to just call a service man when we have problems and pay for it ourselves. That way we know the service is being done properly and not just in a band-aid fashion to save AHS money. What we felt we were going to use AHS for, was the big ticket items they advertise they will cover. | Our a/c is having a problem and the tech came out and blew some air in the condensation pipe and said it was plugged, and that was it. My brother is in the a/c business back east and they said, “nope”, a band aid fix it again. The last time we tried to get them to repair a big ticket item, they blamed us for not properly servicing our item. | So, what is it exactly that AHS pays for and what is it we pay each month for years and years for? Once a person pays into their system for years and years, it is hard to justify cutting them off as that is exactly when one will have a problem that needs fixing. They probably count on people paying for years and then dropping out…after getting nothing for their/our money. | Class Action anybody? |

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