American Home Shield Review

1/5 - (4 votes)

This is an archive of a consumer complaint published against American Home Shield at on 11-Feb-15.


Business Details –

  • Name: American Home Shield
  • Address: 889 Ridge Lake Blvd
  • City: Memphis
  • State: Tennessee
  • Country: United States
  • Phone: 866.774.2961
  • Website:


Original Complaint against American Home Shield published at on 11-Feb-15 says, verbatim –

American Home Shield Home Warranty company now treats their clients so poorly. Avoid them like the plague. They used to do a good job. We’ve had a home warranty with them for 20 years. But in recent years, terrible. Especially their plumbing vendor, Rite-A-Way Services, Inc, which makes you wait 2-5 days for an appointment for a stopped up toilet or water leak, even emergency, charges $75 for the service fee then tells you a reason its not covered and will you pay them $600-800 to do it. | As a former high volume listing agent, I referred so many clients to them over the years. I am so sorry I did. | Here’s the latest. My mother in law bought a home last month. I got her an AHS Home Warranty. Last week the shower valve broke and sprayed water. We had to turn the water off to the home. AHS sent Rite-A-Way Services, Inc. They did NOT come “Right a Way”. They came 3 days later, even though her water was OFF to the home due to the leak. When they came, they said they can fix it, but it will then require $1,000 or more of tile work which they don’t cover. Or, we can pay them $800 to do an “Upgraded fixture” which will cover the hole in the tile they must make. Or, we can have someone else fix it and AHS will credit us $150 or $160. So, we have someone else do it. | Then, I have a staffer call from my property management company call to ask for the credit. AHS won’t talk to them. “Privacy” law. Yeah, like we have criminals calling AHS trying to covertly repair people’s homes for them. So can I call? No, my 75 year old mother in law must call. So she calls. She comes off the phone so mad she can spit, and sends me this email, much of it in RED, which I didn’t even know she knew how to do: | | I can’t tell you how angry I am at home warranty people. | Called Fri… afternoon after being on hold over 20 minutes…. I told them a service man came out…. the one you talked to Ian, and said I would be reimbursed $150 or $160 and wanted them to process it immediately as I needed it to pay my plumber. They said it was Friday and too late to do that but to call Monday | Come Monday… I call again in AM wait for another 18 minutes,,and told they would put it on for the first thing and call me or e-mail me the information. | No call. | Tuesday… Call again…. put on hold… finally get through and talk to Zack. | TOLD: I OWE THEM $20.00!!!!! | As far as I understood… I owe home warranty $ 75. | I also owe the technician for a service call $65.00 for coming out. | Now… they are only giving me A CREDIT OF $120.00 not $150 or $160 as they promised. | THEN FROM THAT I OWE THE 75.00 DOLLARS AND THE 65 DOLLARS. | so I am supposed to pay them $20.00 | HELP… I NEED BIG GUNS….. WHAT CAN YOU DO?????

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