American Public University System Review

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This is an archive of a consumer complaint published against American Public University System at on 16-Jul-14.


Business Details –

  • Name: American Public University System
  • Address: 111 West Congress Street
  • City: Charles Town
  • State: West Virginia
  • Country: United States
  • Phone: 703.334.3266
  • Website:


Original Complaint against American Public University System published at on 16-Jul-14 says, verbatim –

Thanks AMU for setting people up for failure. I have been with them since I was in Afghanistan in 2011. 40 credits away from a Legal Studies Degree. One of my instructors is a legal drunk who does not respond to posts. | It doesn’t matter that he has no teaching experience. It just matters that he grades you like you are in High School. AMU treats their students like they are trash. | Just because you too Liberal Arts and everything was fine, doesn’t mean the other students who are taking more intense studies are experiencing intense bull%^&*#. It depends on the instructor and the fact that they already are willing to work with your hectic schedule in the military. | Now, the school has changed the classroom program, Sakai where it marks you late and then may forbid you to turn something in late. Oh, I see some people are saying well you should be turning things in on time like I am. Maybe you don’t have a life and sit on the computer all day while mommy and daddy wipe your butt for you and of course you can get things done on time if you have nothing else to do. | Or maybe you are so high above everyone else and somehow you sit behind a computer all day anyway and can jump back and forth between what your job pays you for and the classroom work. | You try to get help through the academics department and the admissions person on the phone says, you need to send an email. You send several emails and get an automated response; you know, the same sentence back to you which means no one is really looking right now. | Once I got nasty and waited for a response, two weeks later I got an attitude on the email response from a Brannon? Oh, when are you going to call me Brannon? You said you would but I know you didn’t like my last email and you are so much better than me so how dare I tell you off. I am just a student and you think you are a god of education or something. | Yeah, I got your name. Your Chancellor/Dean stays in the shadows and doesn’t talk to the students at all and you are not allowed to get through to him at all. Oh, Chancellor, I met a friend of yours through military channels and he says you have lost touch and basically are greedy and he has been trying to tell you this. | The electronic e-books are sometimes downloaded by chapter. You have to go to a web link and download your whole book chapter by chapter and get this, they buy the book once and mass produce it to the students and you still pay the hard cover paged price for it. | Then they want you to join the first online fraternity. Pay them $150 to belong to the cool kids club. Will they help me find a job after that if I get connected to the cool people? It’s not who you know, it’s who you blow…We all now that in this world, right? I was a straight A for the past 2 years until I got this instructor. He hardly logs on and if you do get to talk to him and ask him to fix something or help you, he says he will then you don’t hear from him or he says read the directions on the classroom site. The last time I actually talked to him was in the evening a few weeks ago and he sounded like he was slurring his words. If you are going to get drunk and talk to your students, you might as well grade them better but I forgot anybody who is in an educational institution these days or the government or lawyers for that matter sometimes think that they are so high up that you are wrong for trying to reach them and how dare you if you are an average Joe trying to get through your classes and understand what you are learning and you call them out on their bullshit. | The school only helps you if you become a pain in the ass but then they have an attitude after they actually had to do something for you. By the time you get the problem resolved you’ve wasted a couple of weeks getting an answer and then you are late turning something in because of it. | From the voices on the phone they also changed their staff from grownups to 19 or 20 somethings that have high annoying squeaky voices and are probably rolling their eyes whenever you, the student have a complaint that they need to handle. “Oh, my god, look at her butt…..” they sound like that girl on that song “I like big butts….” (eyes rolling now)….lol. Sorry, since AMU can’t seem to figure out how to be professional, why should I act like one here?…lol.

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