American Red Cross Review

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This is an archive of a consumer complaint published against American Red Cross at on 16-Jul-14.


Business Details –

  • Name: American Red Cross
  • Address: 2025 E Street, NW
  • City: Washington, District of Columbia
  • State:
  • Country: United States
  • Phone: 202.303.5000
  • Website:


Original Complaint against American Red Cross published at on 16-Jul-14 says, verbatim –

I had serious heat exhaustion & was DENIED am empty cot, & had to go by squad to ER. Cot could’ve served me as I was real weak from heat exhaustion. Incoming kid cot was reserved for wasn’t there for quite a while, & I NEEDED the empty cot in my weakened condition. Another empty cot was offered by a lady in the other room, she said she didn’t need it, but I was denied a cot, had to wait a very long time before squad was called. | below is a copy of my sad story I from my time of need: | First Aid Building at local fair DENIED severely heat exhausted person a bed during physical weakness | | Beware if you have SERIOUS HEAT exhaustion (or other illness) that requires you to lay down. Be VERY WARY if you need a bed at a First Aid Building! | I should do the right thing and kindly alert those who are prone to problems requiring you to immediately lay down. BEWARE if you go to the First Aid Building at your local fair, or anywhere. Be VERY wary if you need a bed, and one’s EMPTY, but you’re denied in your time of immediate need. Cots should be first come first served (if someone says they NEED to lay down). If you need to lay down NOW in an emergency, someone who’s “enroute” doesn’t need the cot now if they’re NOT there. First aid crews aren’t serving those who need to lay down NOW. | Having someone enroute isn’t helping someone who needs to lay down NOW in THEIR time of need. “We have someone coming” isn’t helping someone who NEEDS a bed NOW!!!!! NOW is the time to help, NOT shove them aside to a chair and wait to call a squad. If the bed you’re reserving for an incomer is needed by someone ELSE who needs to lay down NOW, then put THAT person down, and send the incoming person you were saving the cot for to the hospital if you’re out of cots!!!!! | If I ever face another problem like I faced below, and no cot’s open (or I’m denied one) I’ll have first aid call a squad, and I’ll lay in the ground outside the building until medics arrive. If the first aid crew is busy, I’ll just call for the squad from my cell phone, and lay in a safe location until help arrives. If it comes to this, I’ll send the (band-aid place) away, and wait for the squad. | | If the First Aid Place can’t even provide enough beds for the many like myself who needed one most during certain emergencies, they either need to get FAR MORE cots, or downsize and totally eliminate cots altogether; And start calling squads for those needing to lay down in certain emergencies like mine. If these crews can’t provide enough beds for those who need them, maybe they shouldn’t even be in operation, period! They know good and well that hot days cause a number of heat related illness, which is why they should be ashamed of themselves for denying a bed to ANY person who says they need to lay down! | | I should share what happened to me that landed me in the ER of a local town I recently visited; | | I had a recent severe heat exhaustion problem that caused me some SERIOUS issues, in fact I had two that day. Usually during heat related attacks, I know to lay down for rapid recovery, since blood flows evenly in a laying down position. When I lay down during a heat exhaustion incident, I prevent possibly passing out by laying right down if I feel dizzy or light-headed. | | The second one was the absolute WORST. On the second one, I was VERY WEAK, (much weaker than the first attack). Weaknesses is the ONLY reason I EVER would’ve turned for help since I usually deal with heat related exhaustions on my own. | | Not knowing if I’d even make it to the first aid building, I took it very slowly, hoping to still be conscious, and thankfully, I was. I entered the room, only to be denied a well needed bed on the second visit. The first visit was ok, both beds were free. The first time I recovered fast laying down, and was well on my way. I felt ok, thought I’d be ok, even overlooked an unseen oncoming second problem when someone noticed I was breathing very heavy. I never ran into this before, so I didn’t know the warning signs of a second, more serious, oncoming attack. Little did I know, a second heat related attack was lurking, ready to strike. The second heat exhaustion turned out to be far worse than the first, and that’s when trouble hit. | | Well, I barely made it to the building, only to be denied a crash cot that I should’ve had. The free cot could’ve been lent to me, while the other person who didn’t show for quite a while was still on the way, and the OTHER cot was really available, too, since some lady in that other room (sitting on a chair) stated to a worker that she didn’t need her cot). What could’ve been done is I could’ve been lent the one free cot and the workers could’ve prepared the other room so the kid enroute could’ve had the other cot if no one else came in needing it. Heat exhaustion hits people differently, some more severe than others. | | I happen to be one of the more seriously hit, (but I normally don’t get help unless its so bad that I get weak, and must lay down, which was really the case). Turning for medical help is well outside my usual norm, since I usually avoid it if possible. However, I had no choice this one day when things got real bad; ESPECIALLY the second time when I needed a cot, but was denied. I kept telling the workers in front of everyone that I really needed to lay down, that I just wasn’t feeling good. It wasn’t until quite a while later that I finally ended up having to use the squad service and go to the ER. That’s how I found the first aid workers to be very negligent in my case. Once I laid down in the squad, I started feeling some immediate relief. | | In the ER, the automatic BP Cuff that usually only comes up once, suddenly came right back up a second time. According to the attending ER nurse, this happens with elevated BP readings. I’ve had weak spells before, but none this bad. I usually treat myself without medical intervention when possible, but this one day it was just too bad to handle by myself. | | As a result of being ignored by the first aid workers over a rightfully free cot that I rightfully needed, I had to go to the ER. | | WHAT IF that would’ve been a heart attack, & I or someone else was DENIED A BED? Reader, I hope you wise up; This can VERY EASILY happen to YOU! Had that been a heart attack patient being denied a bed as well as someone very weak from heat exhaustion, WHAT NEXT? I’m NOT likely take that chance, & others should BEWARE, & just call the squad & go to the ER; Just bypass the first aid station altogether, AVOID using their service. I’m NOTwilling to risk the chance I could have a heart attack & be denied a bed. | | If they denied me a bed during a serious heat related emergency, they can easily do it to others, and I’m not a bit surprised if they already have. I know they mean well in trying to help, but they’re well UNDER-equipped, and they need MORE crash cots than just two. It’s WRONG to deny an ailing person a bed when they’re right there needing it NOW, when the incoming person won’t be there for a while, and ANOTHER cot is rightfully FREE, and a person in the OTHER room admits NOT needing it. | | I sure hope I never again have another heat related emergency as I had. Sadly, with the very rare overheating disorder accompanied with hyperhydrosis, this problem could be lurking to strike again sometime down the road. I’m among only 1% of people who have hyperhydrosis, and I’m among the very few with the full body type. When you sweat out everything you drink, you just don’t urinate as long as you’re overheated. Only when you cool down does your body return to normal, and urination is restored. When a very overheated person with hyperhydrosis overheats, it feels like you’re really burning up at the same time hot sweat is POURING from the body, sometimes causing dizziness and lightheadedness. | | Each summer I experience appetite loss, but I also lose my appetite anytime I overheat. Heat related illness is a very nasty experience, which is why First Aid Stations that accommodate those who need to lay down really need MORE cots, or they need to IMMEDIATELY send those people to the hospital, NOT MAKE THEM WAIT A RIDICULOUS AMOUNT OF TIME TO CALL A SQUAD; KNOWING THEY’RE NOT FEELING WELL !!!!! I hope you’re as outraged as I am, and I hope everyone puts the heat on anywhere a similar problem arises. Don’t back down if anything becomes familiar, FIRMLY stand your ground and NOT give up until positive results happen. |

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