American Red Cross Review

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This is an archive of a consumer complaint published against American Red Cross at on 16-Jul-14.


Business Details –

  • Name: American Red Cross
  • Address: 2025 E Street, NW
  • City: Washington, District of Columbia
  • State:
  • Country: United States
  • Phone: 202.303.5000
  • Website:


Original Complaint against American Red Cross published at on 16-Jul-14 says, verbatim –

Report 1 # ccL-13-09-0071 0864 closed by Wooster Red Cross. | Regional won’t say how changes are being made, but that I “won’t have the problem (of cot denial) again.” Sounded VERY suspicious they won’t say what I can expect if I fall ill, but I need NOT be forced to go to the ER if all I need is a cot to lay down for a bit when I fall ill. If I’m that ill again, i’ll just take an open cot despite what they say, or drop down if my way/access is blocked; What else can I do? Nothing if I’m that weak. | I learned my Report 1 # ccL-13-09-0071 0864 was closed by Wooster Oh Red Cross. When I pinned them down on what they’re doing to prevent prevent what they did to me from happening again, the lady immediately dodged answering my question & hung up. | I’m a 46-year-old homemaker and writer living in Ashland, Ohio leading an online campaign for more cots at the First Aid building at Wooster Ohio’s fairgrounds. The Wooster Ohio Red Cross has only two cots for 50 people during fair week. People who are prone to heat illness really need more cots. I’m angry with the Wooster Ohio Red Cross for denying me an open cot when I fell ill on 9-10-13. Despite repeatedly begging to lay down, I was denied two free cots when I most needed one. Cot mismanagement risks lives, and I could’ve died with 11 symptoms. I drive long distance to visit Wayne County’s fair, and I just need a fair break. I think my campaign could be a great story that puts a personal face on the issue of cot mismanagement. | | We need not be forced to go to the emergency room when we can easily be treated for free. Cot mismanagement puts lives at risk. My aim is to prevent what happened to me from ever again happening to me or anyone else. | Mary Alice Frank | OH Regional Red Cross CEO Mary Alice Frank | 216-431-3047 | [email protected] | | REPORT!!! | | 1-888-309-9679 | You can call the CCL (Concern Connection Line) of the Red Cross to report a concern or complaint regarding the Red Cross. The phone number is 1-888-309-9679. It’s toll free, confidential and open 24 hours. The Red Cross also has a Ombudsman office which provides neutral, impartial dispute resolution. There is a Contact Us link for the Ombudsman’s office here: | American Red Cross | !!!! !!!! | Wooster fair board secretary | Pete Armstrong | 330-262-8001 | | Oh dept agricult | Nat Red Cross headquarters | 202-303-5214 | 202-303-4498 | 614-728-6280 (automated) | |

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