American Residential Services LLC Review

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This is an archive of a consumer complaint published against American Residential Services LLC at Scamity.com on 29-Aug-14.

 

Business Details –

  • Name: American Residential Services LLC
  • Address: 965 Ridge Lake Blvd, Suite 201
  • City: Memphis
  • State: Czech Republic
  • Country: United States
  • Phone: 901-271-9700
  • Website: www.ars.com/

 

Original Complaint against American Residential Services LLC published at Scamity.com on 29-Aug-14 says, verbatim –

DO NOT USE ARS HEATING AND AIR; THEY ARE CROOKS!!!! I CALLED ARS HEATING AND AIR BECAUSE MY AC UPSTAIRS WAS NOT BLOWING AIR AT ALL AS IF THE MOTOR OR AIR HANDLER WAS NOT RUNNING/ I CHECKED THE FUSE BOX AND STILL NOTHING; THE UPSTAIR TEMP WAS RUNNING 78-79 DESPITE TURNING THE THERMOSTAT DOWN TO 69-70….NO AIR FLOW/ NOT EVEN WARM AIR WAS COMING FROM THE VENTS AT ALL….THEY LEAD ME TO BELIEVE OVER THE PHONE THAT THE SERVICE WAS COVERED UNDER WARRANTY THEN AFTER COMING TO MY HOME REVEALED THAT THERE WOULD BE AN UPFRONT DIAGNOSTIC CHARGE OVER AND ABOVE THE LABOR/PARTS CHARGE. HE TOLD ME I NEEDED A LITTLE “COOLANT” A LITTLE TURNED OUT TO BE SUPPOSEDLY 5 POUNDS TO A TUNE OF $300.00; THE TECH BECAME ANGRY WHEN I QUESTIONED IT AND WANTED TO SPEAK TO THE MANAGER WHO SUPPOSEDLY DISCOUNTED THE PRICE TO 174.00 BUT SAID I HAD A LEAK IN THE LINE AND THAT WOULD COST MORE TO EVEN LOOK FOR IT LET ALONE FIX IT AND COULDN’T TELL ME HOW LONG THE NEW COOLANT WOULD COOL BEFORE HAVING TO FIX THE PROBLEM…1 DAY /1 WEEK? THEN I ASKED HIM WAS THE AIR COOLING NOW HE SAID YES WITH A SHARP TUNE AND LEFT IN A HUFF!!. HE NEVER BOTHERED TO GO BACK UPSTAIRS AND CHECK TO MAKE SURE IT WAS WORKING NOR TAKE A THEMOMETER TO MAKE SURE IT WAS BLOWING COLD AIR. HE ABSOLUTELY DID NOT ADDRESS NOR EVEN FIX THE PROBLEM;

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