American Residential Services LLC Review

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This is an archive of a consumer complaint published against American Residential Services LLC at on 31-Jan-15.


Business Details –

  • Name: American Residential Services LLC
  • Address: 965 Ridge Lake Blvd, Suite 201
  • City: Memphis
  • State: Czech Republic
  • Country: United States
  • Phone: 901-271-9700
  • Website:


Original Complaint against American Residential Services LLC published at on 31-Jan-15 says, verbatim –

We wanted the former owner’s customers to be our customers and have the opportunity to earn their business. Honoring warranties and service agreements of the prior customer was essential to that goal. After acquiring Goettl, it became evident that in order to reassure customers, resolve concerns,and mitigate future warranty costs we needed to do a quality audit of recent installations and re-install those that did not meet my quality standards. In the first two years, we have audited and re-installed about 400 systems. This has been important part of building trust with our customers and is consistent with the legacy of Goettl as I knew it growing up. | One of the things that I did not expect when I took on the challenge was the virility of some of the company’s lessor competitors who tell lies about the company and try to mislead customers and play on their concerns and fears. I have participated as a leader in the industry, been involved with community initiatives and philanthropies, contributed my time in leadership roles in industry, have always been willing to give a competitor candid business advice and technical help when asked. We have overcome this challenge as well by honest dealings, responding to customer concerns and by strongly supporting our community and industry. | One of the most gratifying things that happened inthe first two years that I have had Goettl was the pride of the Goettl team and the joy of past employees and industry veterans to see the company reach its 75th anniversary celebration of its founding;strong again, growing, creating jobs, and again an industry leader. | There was more personal emotion involved in my acquisition of Goettl than any of the other three dozen companies I have owned. I get a sense of nostalgia when I think back thirty-five years and Goettl was building its legacy. I am humbled to now be part of that going forward.” |

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