This is an archive of a consumer complaint published against American Safety Council at Scamity.com on 31-Jul-14.
Business Details –
- Name: American Safety Council
- Address: Orlando, Florida
- City: 5125 Adanson St Ste 500
- Country: United States
- Phone: 1-800-732-4135
- Website: www.americansafetycouncil.com
Original Complaint against American Safety Council published at Scamity.com on 31-Jul-14 says, verbatim –
Erroneous locking of account causing re-taking the entire 4 hours over again. After completing nearly 3 hours of coursework of the 4 hours required, I received an error when logging back in. | I called your customer service and she told me that I was answering one question incorrectly – was I born in the state of Florida? Which she told me I answered Yes when logging in the first time. | I didn’t because I wasn’t born in Florida. But I did what I was told and my account because completely locked out. Imagine my frustration when she blamed me for answering the question incorrectly after we just discussed the correct way! | Then she told me I had to take the entire test over again – all 4 hours! I only had 45 minutes left! To top it off, today is the last day I have to complete the course. Now I have to spend the next 4 hours from 8 to midnight to complete and I have to go to work at 6 am tomorrow. I feel like I should be compensated for my time since I have to do entire course over again in 1 night (yes, today is my last day of the 90 days, but I figured I only had 45 minutes left to do!) | Then she hung up on me and I had to call back! Worst service and product I have ever used, even the interface looks like it was built int the 90’s. They definitely have a problem with their database recording my entries correctly.