American Standard Online Review

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This is an archive of a consumer complaint published against American Standard Online at on 26-Jul-14.


Business Details –

  • Name: American Standard Online
  • Address: 1187 Coast Village Road Suite #1-555
  • City: Montecito
  • State: California
  • Country: United States
  • Phone: 1-877-395-1296
  • Website:


Original Complaint against American Standard Online published at on 26-Jul-14 says, verbatim –

American Standard Online I first contacted this company on January 12, 2014 from a hotel because my apartment building was destroyed by fire on December 27th. I saw an ad on Craig’s list for apts and single family homes for rent at very affordable prices. I called AS and spoke to the customer service rep named Joyce who assured me that the company had a list of rentals that they would send me and they would assist me through the process. I called her twice to confirm that the company is legitimate and would help me. I signed up and sent several emails requesting information on listings on Craigslist. I NEVER received a response on any of the listings and I had to find a place to live quickly. So on my own I found a place not through or affiliated with AS. I submitted several cancellation requests with no response not even to confirm that they had received my email request. I called them in March and was told I had to wait 90 days from the day I signed up to request a cancellation. I sent a written request on April 12 and sent it certified mail according to the tracking number it was received on by AS on April 30th – when I called on April 7th I was told they had not received it yet and was reminded that they had up to 30 days to send the refund and that it would be sent requiring my signature. I called to day and was told the letter was incomplete because I had not provided proof that I had used the service in the way of three denials. This was the first I had heard of this so the customer service rep put a manager on the phone who proceeded to tell me that it is written in their terms that you have to prove you used the service. The original customer service rep did not mention anything about denials etc. So, I’m out of $200.00 and there’s nothing I can do about it! I’m writing everyone I can think of because this company is definitely a scam. I tried to log in to my account to read the terms and I have been locked out of the system/ Montecito, California Montecito, California

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