American Standard Online Review

1/5 - (4 votes)

This is an archive of a consumer complaint published against American Standard Online at on 24-Jul-14.


Business Details –

  • Name: American Standard Online
  • Address: 1187 Coast Village Road Suite #1-555
  • City: Montecito
  • State: California
  • Country: United States
  • Phone: 1-877-395-1296
  • Website:


Original Complaint against American Standard Online published at on 24-Jul-14 says, verbatim –

Found this company based on a craigslist advertisement. Company advertised that you can own your own home with no money down. | Program was described via telephone as assumable mortgages. I was told that the current mortgage lender would be verifying income. Mortgages cannot be assumable. | When calling customer support after signing up and paying for the program, they had little knowledge of their own program or how it was supposed to work. Directed me to the website with no real answers, after I had waited on hold for 45 minutes just to speak with them. | On the initial phone call, I was told that I could ask for a refund within 90 days if I was not satisfied. Today, I called and asked for such refund. Apparently, you can only refund your money after 90 days within the first year. This is stated in the terms and conditions. My mistake for not reading them fully and putting trust in what their representative had said was correct. | My real issue is this company offers nothing for the fee they charge. The list of properties has no real search criteria other than location. They offer no real service. One of the clients they had on the list of pre-foreclosures had never missed a mortgage payment! | The customer service is not helpful at all. After again waiting for 45 minutes to speak to a representative (I was only number 8 in line when the call began), I was greeted with no real solution or answers to my questions. I was transferred to a manager, who was unprofessional and rude. Did not answer the questions I had about their policy’s or their program. I thought at one point he was going to hang up on me. He actually said “I am not trying to have a conversation with you”. | Don’t waste money on this apparent scam. Lists of homes in foreclosure can easily be obtained from a realtor or other source for little or no cost.

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