America's Best Contacts & Eyeglasses Review

1/5 - (4 votes)

This is an archive of a consumer complaint published against America's Best Contacts & Eyeglasses at Scamity.com on 21-Jan-15.

 

Business Details –

  • Name: America's Best Contacts & Eyeglasses
  • Address: 2345 Commerce Ave, Building 2200
  • City: Duluth
  • State: Georgia
  • Country: United States
  • Phone: (469) 276-2311
  • Website: https://www.americasbest.com

 

Original Complaint against America's Best Contacts & Eyeglasses published at Scamity.com on 21-Jan-15 says, verbatim –

My experience with “America’s Best Contacts and Eyeglasses (ABCE)” was extremely disappointing. | I bought almost $1000 in eyeglasses from their store – eyeglasses and sunglasses. When I received them, I determined quickly that I could not see at all. Since ABCE guarantees their products for 30 days – exchange no charge – I returned them. When I was re-examined, it was determined that my first exam was enormously incorrect. ABCE cooperatively assisted me in selecting new glasses and re-ordered for me. Since I could use the reader portion of my glasses, I kept the incorrect ones with the understanding that I would pay for the ordered glasses but would receive a refund when I picked up the new ones. | The trouble began when I asked for my promised refund. It took at least 10 minutes of explaining to the ABCE employee (who is also the assistant manager) before she understood why I should receive a refund. When she finally understood, she issued the refund in 2 separate transactions. When the second refund didn’t post to my credit card, I contacted ABCE and was told by that same employee (the assistant manager) that they had issued both credits, had proof, and that I should contact my credit card company. My credit card company credited my account with the disputed amount with the plan to contact ABCE for an explanation. | Instead of contacting their own store employee (the assistant manager) for an explanation, ABCE chose to notify my card company that they had issued a credit, relieving them of their obligation. They totally missed the fact that I should have received 2 credits. My card company re-billed the amount they had initially credited and put the ball firmly in my court. | Now, I must scan and upload my receipts along with a detailed description about why I should receive the second refund. This issue is requiring hours of my time on hold, gathering and preparing documentation, uploading files, etc – when a call by ABCE to its own store and employee (the assistant manager) could have solved the problem. Incidentally, I had to return to the store to pick up a pair of sunglasses that was ordered after the first pair (to make sure the new prescription was accurate), the ABCE employee (the assistant manager) asked if I had received my refund. I explained that I had not and had begun the dispute process with my card company, she advised that she was glad – that the matter would then be handled by ABCE staff above her level. | The issue remains unsolved. |

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