This is an archive of a consumer complaint published against America's Best Contacts & Eyeglasses at Scamity.com on 24-Jul-14.
Business Details –
- Name: America's Best Contacts & Eyeglasses
- Address: 2345 Commerce Ave, Building 2200
- City: Duluth
- State: Georgia
- Country: United States
- Phone: (469) 276-2311
- Website: https://www.americasbest.com
Original Complaint against America's Best Contacts & Eyeglasses published at Scamity.com on 24-Jul-14 says, verbatim –
I don’t know where to begin with the complaints. | Got an eye exam and when I sat down with the rep to order my glasses I asked about having them tinted. She said, “That comes with the basic package.” I thought that was really a bargain…only $99.95 and I get them tinted. But when I got the bill it was for $168.00. Being an older prson and knowing I sometimes misunderstand things I didn’t question her…Had I agreed to this higher price? I didn’t think so. I came home and saw they were charging me for the tint so I called the store. I was told that the basic package is not the $99.95 deal. So then I saw what they had pulled and told them I didn’t want the tint. 14 days later I get the glasses and one pair is lightly tinted and one pair is sunglases. Had to send them back and wait another 8 days. When they showed them to me one pair of frames was bright pink! Not my frames and I’m getting pretty fed up with these people. She pulled the orgiginal order and it said pink frames. I told her I didn’t care what someone had written on the order I would never have ordered bright pink frames. My husband was with me when I ordered the glasses and he started laughing when he saw these. He also told her I did not order them. She did switch the lenses to the pair of frames I had actuallt ordered.When I tried them on I couldn’t see properly, even after adjustments. I told the girl I would bring them home and see if I can adjust to them. I asked her how their return policy works and she told me that I have 30 days after I place the order to return them. I questioned her about that since I had ordered them 22 days ago and had to send them back because of their mistake. She said that is the way it is and if I want to return them after the 30 days the manager might work with me on it. Please do youself a favor and stay away.