1/5 - (4 votes)

This is an archive of a consumer complaint published against at on 22-Jul-14.


Business Details –

  • Name:
  • Address: Quai Wilson 45, 1201
  • City: Geneva
  • State: Afghanistan
  • Country: Switzerland
  • Phone:
  • Website:


Original Complaint against published at on 22-Jul-14 says, verbatim –

Bait and Switch | I arrived at the hotel on July 2nd to check-in. I provided them | with Amoma voucher and the gentleman behind the desk after looking totally baffled | for several minutes said he needed to get his manager. The manager came out and | informed me that I never had a reservation with that particular hotel but rather | with another one of their hotels. He informed me that he had no idea how Amoma | could have given me a voucher to one hotel but book me at another | and because I had booked it through Amoma there was nothing that the | hotel could do to change it. In addition, I was further surprised to learn a | hotel room that I had paid $998.00 for two nights actually cost $488 for | two nights. He informed me that companies like Amoma put surcharges on the | actual cost of the hotel room which according to their Q&A they do | not do. It further defies comprehension how any company can up-charge a room by | a 100%. At this point I was so disgusted and tired that I just checked | into the other hotel. Which based on the original reservation should have been | a triple room which was shown at the time of booking as a large suite instead | we were all crowded into a much smaller room with two beds. | I travel extensively and have used various travel sites for bookings. I have | however never experienced the nightmare like I experienced with Amoma. Since having this experience I have researched the company and seen all of the negative reviews unfortunately I wish I had seen those reviews prior to booking. | The bottom line is I was GUARANTEED a certain hotel and room accommodations and was instead booked into | another hotel and given inferior accommodations at an above market rate. Since my return I have tried contacting the company and they stated I had to put everything in writing to them to which I did but have never received a response. | Their brand promise states “sleep well & save”, I can say that in my case they did live not up to that promise. I would not book thru this company unless you are willing to have the same experience I did.

Visit the external source link

Leave a Reply

Your email address will not be published. Required fields are marked *