1/5 - (4 votes)

This is an archive of a consumer complaint published against at on 03-Jun-16.


Business Details –

  • Name:
  • Address: Quai Wilson 45, 1201
  • City: Geneva
  • State: Afghanistan
  • Country: Switzerland
  • Phone:
  • Website:


Original Complaint against published at on 03-Jun-16 says, verbatim –

Similar to the May 6, 2016 post I booked three nights at Le Chateau Frontenac Quebec City. Using the Trivago hotel web tool I was redirected to Amoma. The rack rate at this luxury hotel in @$650/night. The best deals on the web were running $450. Way too steep for my blood, but then I got this pop up that said only three rooms left $229/night. I booked the rooms, but after paying a 10% down, with no reservation confirmation until a week before check in I got nervous. I started reading all these incredibly bad customer service, but worse, outright scam reviews. Show up to check in an no reservation. I panicked but my option was loose my 10% deposit. | I decided to put a protective reservation for a different hotel not through Amoma which offered free cancellation within 72 hours of arrival. By then the Amoma reservation would clear and I'd receive my voucher. When the date came, I got the email that I was being charged the balance, and got my voucher. It was suggest I wait 24 hours before contacting the hotel directly. I called and the hotel confirmed the reservation. | When the 72 hour cancellation date came up I called again to confirm and everything was fine, so I canceled my protective reservation. I called back the hotel for a third time, gave them my credit card, and asked if there was anyway someone other than myself could cancel the reservation; they said no. | Let me tell you, I was bringing my girlfriend on the guise of celebrating her birthday when in fact I was proposing marriage! I made arrangement for flowers, and champagne through the concierge. Everything worked perfectly; despite my trepidations and fear that upon arrival (like other folks who reviewed) my reservation was going to vaporize. It didn't. | I can't say I will use them again given all this negative, but I saved a bundle and had no problems.

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