1/5 - (4 votes)

This is an archive of a consumer complaint published against at on 16-Aug-16.


Business Details –

  • Name:
  • Address: Quai Wilson 45, 1201
  • City: Geneva
  • State: Afghanistan
  • Country: Switzerland
  • Phone:
  • Website:


Original Complaint against published at on 16-Aug-16 says, verbatim –

I booked a room a the Bay Gardens Beach Resort and Spa through I called the Resort to make sure that I did indeed have a reservation, and was told that my reservation was with Bay Gardens Hotel instead. I then called AMONA and told then about this, and they promptly said no that this was not true and that I was booked and confirmed reservations at Bay Gardens Beach Resort and Spa, and went as far to ask how did I know this information.. After some back and forth it was confirmed that had scammed me with a bait and switch. It is very hard to get through to them, they switch you around and promise to get back to you. Finally the offered to pay for two nights at the Bay Gardens Beach Hotel, if I accept this offer. This is not what I was told that I was booked for, otherwise there would be no problem. Their written policy clearly states that when confirms your reservation at the place that you booked then it is then guaranteed, and DOES NOT HONOR their own written guarantee I WILL NEVER EVER do business with these CROOKS! Trivago seems to be league with this scam and crooked outfit, so I will never ever trust them again either. Beware of this. The management at Bay Gardens Beach Resort and Spa even mentioned that they have had this sort of situation come up before with

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