1/5 - (4 votes)

This is an archive of a consumer complaint published against at on 20-Nov-14.


Business Details –

  • Name:
  • Address: 9225 Katy Fwy
  • City: Houston
  • State: Denmark
  • Country: United States
  • Phone: (713) 977-1000
  • Website:


Original Complaint against published at on 20-Nov-14 says, verbatim –

In February of 2013 I was contacted by Bill Murry in regards to the phone system that I needed for my office, since we just moved it was very convenient timing. Initial Quote I was given by Walter Davis who acompanied Bill once we had a meeting at my office was $4,657.46 for Allworx 6X System (10 phones). I actually saw the phones in my office while Walter and Bill were giving me the Presentation, but the price was too steep and I wated to see what other options they had. | Then Bill came back with an offer for an ESI CS50L DPS and the proposed price we agreed on was $3,000.00 for the system and 10 phones. I did not have a chance to look at the system by Bill assured me it was compateble to Allworx and I would like it, so I trusted Bill and agreed to have it installed. I gave Bill a check on the 02/15/13 for $3,000.00 and the system was supposed to be installed on the 18th of the same month. Monday February 18th came around and Bill was at my office to do the installation, I was surprised a bit but did not mind. Bill Started on the installation and in 4 hours started to open up the hardware (actual phones) that is when the first red flag went up. The phones looked very cheap and did not justify $3,000.00. I asked bill how come they do not match to his description of being compatable to Allworx, Bill replied that in his opinion they are. It is at that time that I descided to go with the Allworx hardware, all Bill had to do was unplug the ESI system and plug in the Allworks System and phones. | To my surprize the amount that Bill told me would be $5,465.35 minus the $3K I already paid the diference would be $2,465.35 at first I did not question him but when I looked up their original proposed offer is when I felt lied to. The original offer for the Allworx was $4,657.46, Bill was going to charge me $807.89 more then the proposed price. I was upset if you could only imagine. | I told Bill that I do not want to play games, lets just have me cut the diference from the original offer which would be $1,657.46 and plug in the Allworx hardware. Bill without hesitation told me that the Price has changed and that if I wanted the Allworx I would have to pay $2,465.35 or be stuck with the ESI system. It is at that time I told him I don’t want iether one of them, and to take the ESI system whith him. Bill ignored me and walked out of my office. | I called Bill and Walter numerous times that day and the following day but they ignored my calls, I’ve requested a copy of a contract that they alleged I signed (I never signed a contract with them) they ignored me. I finally sent a detailed email requesting for them to remove the ESI system and hardware off my property and refund me the money, I was actually understanding towards Walter and Bill, actually offered to pay for the labor at $30 per hour that Bill spent at my office, Bill only spent about 4 to 5 hours at my office but I offered to pay for 10 hours of his time which would be $300.00 to be deducted from the $3,000.00 that I’ve paid them. Both Bill and Waltered ignored me and flat out told me to sue them. | It is now November of 2014 and the ESI phone system has been sitting in my office storage collecting dust, I eventually went with ShoreTel and a reputable company that had an actual contract. | If these two try to contact you for a phone system run the other direction. In my opinion they are dishonest and deceitful, if you give them a chance they will figure out a way to lie and cheat you.

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