Answers By Gateway Review

1/5 - (4 votes)

This is an archive of a consumer complaint published against Answers By Gateway at on 18-Feb-15.


Business Details –

  • Name: Answers By Gateway
  • Address: 7565 Irvine Center Dr, Irvine, CA 92618
  • City: Irvine
  • State: Aruba
  • Country: United States
  • Phone: 8775264466
  • Website:


Original Complaint against Answers By Gateway published at on 18-Feb-15 says, verbatim –

Answers By should be closed down and companies like Acer and gateway should not even have their names associated with them! This has given me a very bad taste in my mouth for these companies, and I will not buy another of their computers until they find another “third party” service provider. | This Company DOES have way too many hands in the pot, and they do NOT know what they are doing even when you try to tell them that it is something you KNOW can not be accomplished from a remote location. Well I thought just MAYBE technology had passed me by in the last hours…..and they could physically restore my computer back to Factory from where they were to get rid of a Virus that they could NOT remove in any other way!!!! | What they managed to do was to lose and corrupt ALL of my current company files of 7 years, and LOSE completely 27 years of Tax Client FILES!!!! They promised me that it was backing up on the hard drive that I provided them. They did NOT do it! I LOST everything!!!!!!!!! | Do not trust this company with your computer AT ALL!!!!!! Run as fast as you can in another direction. The person that KNEW they had made such a travesty of a mistake TOLD me to call back on Monday for a REFUND. Well being a business person, I IMMEDIATLY took a screen print of the conversation!!!! | When I called back on Monday and they were extremely rude in every way possible, they finally said …”We cannot give you a refund, because your original issue got fixed” I said you are joking!!!! You destroyed not only my computer but our lives, and you are telling me that you fixed my problem!!!!! OH I WAS MAD!!!!! | So I am not stopping, I will let others know as much as I can what this company has done, and the results! |

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