Apple Inc. Review

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This is an archive of a consumer complaint published against Apple Inc. at on 14-May-15.


Business Details –

  • Name: Apple Inc.
  • Address: 1 Infinite Loop
  • City: Cupertino
  • State: California
  • Country: United States
  • Phone: 408-996-1010
  • Website:


Original Complaint against Apple Inc. published at on 14-May-15 says, verbatim –

My new Apple iPhone6 (1 week old) fell off the coffee table and the screen shattered. After owning Apple phones 4 and 5 for 4 years with NO issues, the iPhone 6 broke within the first week! I called Apple Customer Service, and even went to two difrerenct Apple Stores and spoke to the Managers, and got the same response. Apple waived any responsibility, and would rather TAKE my monen again. I had to pay out of pocket ($110) or use one of my 2 Apple Care credits + $80 to replace the screen. I chose to not use my Apple Care in case something really serious happens. AppleCare is another rip-off…you only get to use the insurance TWICE??? and it costs you $80 each time? That’s not what I call insurance, that’s what I call price gouging. From my experiance, the iPhone 6 is clearly inferior, given the screen breaks with little effort. I just finished shelling out $800 for 2 iPhone 6s and Apple Care on May 3, and by May 11, a simple tumble cost me another $110. Fortunately, I plan to return the phone for a full refund since I am within 14 days of the purchase date, and will lose $100 for phone activation, and $110 to repair the screen…but at least I will cut my losses. In my opinion, the iPhone 6 is a rip-off, and Apply clearly does not stand by it’s product, otherwise, it would have replaced the screen at their cost given the circumstances. It appears Apple cannot beat the competition, so it makes them phone slimmer by making the glass thinner? at the expense of the CONSUMER who will have to pay for cracked screens. It’s a shame Apple has no concept of Customer Service, and would rather hoard all it’s cash and charge outrageous prices, then fix the phone at their expense. There is no reason the screen should have broken…it’s just that plain and simple. The iPhone 6 is hardly a phone, it’s a financial liability to own. Buyer Beware. |

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