Apple Review

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This is an archive of a consumer complaint published against Apple at on 17-Oct-14.


Business Details –

  • Name: Apple
  • Address: 1 Infinite Loop
  • City: Cupertino
  • State: Aruba
  • Country: United States
  • Phone: 14089961010
  • Website:


Original Complaint against Apple published at on 17-Oct-14 says, verbatim –

After receiving the single unit Mac app license through email. I tried to redeem it. | Following the Apple Inc. license agreement, pdf file I had printed out hard copy. Also opening an Apple ID account as instructed. | Unfortunately it proved to be impossible to REDEEM the OS X Lion app to install. | So On October 16, 2014 I called their customer service tech 800-692-7753 for App Support. | I spoke to a tech person who advise me to go on a Share your screen. | Another big mistake. I downloaded the Share your screen software Installed it and stated following his instructions. | This was to creepy for me. Felt like your being staked or giving the spyware OK. For goodness sakes I just wanted to upgrade my OS X from Snow leopard to Lion. | I told the tech person to just forget it and that I would buy the | software on a jump drive or DVD. I requested a refund of my 19.99. | He said he checked with his supervisor came back to say a refund COULD NOT be issued. | I told him there is a link on the to request refunds | and since I had not got to use the app at all. | He said there was nothing he could do. | Question why should any customer have to jump through HOOPS to received something already PAID for? Mind you I have been a Apple customer for nineteen years and have never brought an app of any kind and probably never will again. So I filed a complaint with the customer service, and Rip-off report.

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