1/5 - (4 votes)

This is an archive of a consumer complaint published against at on 01-May-15.


Business Details –

  • Name:
  • Address: 1870 Bath Ave.
  • City: Brooklyn
  • State: New York
  • Country: United States
  • Phone: 800-299-9470
  • Website:


Original Complaint against published at on 01-May-15 says, verbatim –

Found good deal on dishwasher. Called to confirm price and delivery. Ordered online with credit card. Told I would have it delivered and installed in “ETA 6 days”. | Also created an account with password. Within 48 hrs I tried to log on but my password failed. Tried over 20 days and at least 50 times to get password reset – No Reply. | After 10 days I called and was told no idea when available so I canceled. (Ordered it from AJMadison with great price, delivery, service.) | Researching on the web (too late!) I discovered has a litany of angry consumers left in their wake… | I then kept getting notices the order was still in process. Called repeatedly and got uncomfortably vague answers about cancelling. | Called credit card and was told AppliancesConnection still had a reserve on the full amount. | Tried to click on link for transaction in email but it lead to the password they would never reset. | Called them – quite angry now – to reaffirm cancellation and to ask for password reset – no response. | Used their online contact form to insist on cancellation (Printed a screen copy). | No Response. | It is now 3 weeks later and I just received a new email saying my order was about to ship. Checked my credit card and a new hold for full amount entered today – long after their closing time and with no way to even call them. | I can understand they may survive on enough successful sales, but never in my experiance have I seen a company more “blind, deaf and dumb” to a consumer. They have caused so much anguish I will be trying very hard to spread my experiance to others. |

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