This is an archive of a consumer complaint published against AppliancesConnection at Scamity.com on 20-Mar-15.
Business Details –
- Name: AppliancesConnection
- Address: 1870 Bath Ave.
- City: Brooklyn
- State: New York
- Country: United States
- Phone: 800-299-9470
- Website: www.appliancesconnection.com/
Original Complaint against AppliancesConnection published at Scamity.com on 20-Mar-15 says, verbatim –
Horrible Experience! Don’t ever buy anything from this company. I placed an internet order for an LG fridge from Appliances Connection on 2/20/2015. I received confirmation and a tracking #. | Next, I received an email from AM Home Delivery on 2/27/2015 that my order would be delivered on 3/3/2015. I was going to be out of town that day, so I asked for the delivery to be rescheduled on or after 3/5/2015. I received an email saying that they had no more deliveries on my route that week and they would let me know when they could deliver my order. After a few more emails back and forth and fruitless calls that resulted in endless “hold and listen to muzak” I finally received a call and an email with a confirmed delivery date of 3/12/15 between 4-8 pm. I cancelled my regular class for the night and waited anxiously for the delivery truck to arrive….however, no truck and no phone calls explaining the no-show. Several more fruitless phone calls and emails later, I received another phone call promising delivery today , 3/19/15, between 11 am and 3pm. Its past 4 pm now, and again, no truck and no explanation of the no-show. I opened various “tickets” with Appliances Connection, but just got the run-around, with promises of delivery “soon.” | I buy various sized products online every week, and the majority of them get delivered on time or reasonably close to promised delivery time. Generally its easy to get explanations and even apologies from customer service in cases of delayed delivery. However, dealing with Appliances Connection and AM Home Delivery & Trucking has to be the worst experience I have encountered with an internet purchase. If I could give them negative stars, I would rate them a minus 5 !!!ite !