1/5 - (4 votes)

This is an archive of a consumer complaint published against at on 20-Jan-15.


Business Details –

  • Name:
  • Address: 533 Airport Blvd Ste 439
  • City: Burlingame
  • State: Aruba
  • Country: United States
  • Phone: 650-209-8191
  • Website:


Original Complaint against published at on 20-Jan-15 says, verbatim –

I would pay extra before ever ordering from Aquatraders again. I bought an Odyssea CFS500 filter for my aquarium for $53. online. Great price, but don’t count on support. The O-rings on the lid are too fat, making the “quick-release” valves anything but easy to remove. | I complained to Aquatraders – who had already been advised of this problem as I found out – but they repeatedly ignored my questions and after an evasive email exchange invited me to return the filter to an address in China! | The product is probably an illegal clone of the Fluval FX5 which accounts for the low price. But the support is even worse. | By the way, Aquatraders has an 800 number (800-970-2782) which they don’t give on their website. Use it, but don’t expect any help. Buyer beware!

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