1/5 - (4 votes)

This is an archive of a consumer complaint published against at on 06-Oct-14.


Business Details –

  • Name:
  • Address: 360 W 4800 N
  • City: Provo
  • State: Djibouti
  • Country: United States
  • Phone: 1801705795
  • Website:


Original Complaint against published at on 06-Oct-14 says, verbatim – billed me for nine months via “auto renewal” without my knowledge or awareness. I called the customer service number to inquire about my so-called account. I was told that I signed up for a “7 day trial” and this was automatically renewed. First, I am wary of auto-renewals if it is not something I am sure I will keep. Secondly, I could not find the “Welcome” email in my mailbox. The representative told me I signed up for the 7 day free trial and was automatically renewed. OK, I did not use the service and surely the IT department could verify this no? Well, the response was that the service was there for me to use, and I was charged whether I used it or not. Yes, understandable, but I am stating I did not order said service and for some reason was charged under suspicious circumstances for an auto renewal. The rep could only provide me with a 3 month refund. This sort of business practice is evil. I cannot recall exactly what I was doing on December 21, but I am not inclined to believe I entered into an auto renewal contract with To make matters worse, this company is rated A+ by the Better Business Bureau though there are numerous complaints for said practice. Be wary and stay away. I fault myself for not catching it quicker, yet I see a larger problem. Just last month I noted a similar situation in which I supposedly paid for some service from Property Value Records. I caught this much faster, but KNEW something was amiss when the company cited an email address that was not mine. Further, after reading the BBB page, I discovered this company was fined by the FTC under a different name. I received a partial refund, though I am convinced that even with my computer security practices, someone or organization has hacked my information. CHECK EVERYTHING. This, along with all of the other daily frustrations of life. |

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