ArctiCold Refrigeration Review

1/5 - (4 votes)

This is an archive of a consumer complaint published against ArctiCold Refrigeration at Scamity.com on 27-Oct-14.

 

Business Details –

  • Name: ArctiCold Refrigeration
  • Address: 563 Chemin Renauds Mills
  • City: Renauds Mills
  • State: Faroe Islands
  • Country: Canada
  • Phone: 15065252550
  • Website: www.arcticold.com

 

Original Complaint against ArctiCold Refrigeration published at Scamity.com on 27-Oct-14 says, verbatim –

Reply to Bob from Arizona, | Over the summer we shipped thousands of units all over America, but we won't forget Bob from Arizona. | Mr. B ordered a cooling system, which was unfortunately damaged in shipping, (less than 1% of our products are damaged in shipping, so this was a rare occurrence). We immediately shipped another unit to replace it, however as Mr. B was travelling in his RV, we needed to redirect the shipping twice while he was on the road. Then to complicate things, his RV broke down during his trip. Then, after shipping his replacement unit from one end of the country to another and then back again, it also was damaged in shipping. | We feel badly about this situation, and will definitely refund or replace this cooling unit, however Mr. B has not returned the first unit to us yet. We have just now send Mr. B the return shipping label again via email, so his shipping costs are covered by us, per our warranty agreement. | We are more than willing to take care of this customer, and also feel badly about his RV breakdown troubles this summer, however Mr. B needs to work with us, to resolve this matter. | Call us Mr. B, and let us help you to arrange the pick-up of the unit, and we will send you a replacement unit, or refund you in full. | Thanks, | Robert Jeffery | Business Manager | Arcticold Refrigeration Ltd. | 888 782-6665

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