This is an archive of a consumer complaint published against Art Van Furniture Inc. at Scamity.com on 30-Mar-15.
Business Details –
- Name: Art Van Furniture Inc.
- Address: 4375 28th St SE
- City: Kentwood
- State: Michigan
- Country: United States
- Phone: (586) 939-0800
- Website: http://www.artvan.com
Original Complaint against Art Van Furniture Inc. published at Scamity.com on 30-Mar-15 says, verbatim –
I have purchased several pieces of furniture over the last few years from Art Van. Many of them were bought with additional fabric protection warranties or an expensive mattress protector “guaranteed to block stains” and if not, the salesman said that I would get a free mattress replacement. Well, I have had 3 seperate claims on problems with my furniture. One was a sagging leather couch with multiple areas of wear in the leather, one was a strange dark spot on the back seat of an expensive chair, and the last was a sweat stain that permeated through the expensive mattress protector. All instances were looked at by an Art Van representative and dismissed as not eligle under their warrantee agreements. The couch was just “normal wear and tear” after only 3 years in a home with 2 older people in it! (who are not home much!) The chair was not cleanable and was “probably caused because of heating pad use on the chair” (who has not used a heating pad while sitting in a chair??) and the last was the mattress- even though I had washed the mattress cover 2 months before, and was in the habit of washing it every couple of months, the stain that I noticed I did not know when it occurred within those last 2 months so they said it had been there too long to be covered. This is such a rip off. Never will I go to Art Van again, and I encourage anyone who must buy their crap Asian furniture to never purchase a warranty. They simply will find a way not to honor it. |