Ascend Recovery Review

2.3/5 - (3 votes)

This is an archive of a consumer complaint published against Ascend Recovery at


Business Details –

  • Name: Ascend Recovery
  • Address: East Main Street
  • City: Lehi
  • State: UT
  • Phone: 1 (877) 527-2363
  • Website:
  • Reported Loss: 10000 $
  • Severity of Scam: Extremely Low


Original Complaint against Ascend Recovery published at says, verbatim –


My girlfriend started having issues with my addiction towards opioids and hence I decided to give rehab a try. She registered me for a 30 days rehab program at Ascend Recovery in Utah. We were introduced to some other Addicts like ourselves in the first group therapy session that we had.In the after hour we had one to one interaction with the management team. I had my own set of questions for them, some of which they answered and the others they assured me to be covered during the treatment phase. Since then I have always had issues with the management team at Ascend.It started right from the next day. Regarding timings; be it for the lectures that we had or for the treatments that they served; I have never seen things done on time at Ascend Recovery. They were always late, with the same answer,” We had an issue that suddenly came up and needed our attention.” This made me wonder whether they were understaffed. The other issue which I stood up against the management was even major. It was about the smoking rules that they had at Ascend.I thought they were too lenient with the patients to be called as a rehab center. The doctors used to give permission to the patients if they begged a little more. Once I was having a conversation with a fellow mate in which I came to know how he had opted for the 90 day program and was regretting badly.He said he made a mistake by paying all the amount in one time and told me how the services which were supposed to be given to him, were overlooked now. I contacted my girlfriend and it revealed many unprofessional facts about Ascend. She told me how her calls were getting ignored by the receptionist or sometimes intentionally not transferred to the authorities. She revealed how they were yet to submit us with a hard copy of our contract and that every conversation which took place till now was just verbally. I have seen instances when they Ascend team quarreled amongst themselves about various issues like the treatment given to patients.The treatment phase is hardly healthy. Every patient is dealt in the same manner with the same drugs. There is no proper attention given to any patient individually. In the individual therapy sessions, I have had my doctor coming very late and sometimes not even showing up. The assistant doctors never had answers to my questions.There is no one at Ascend who properly studied my case from a scratch and understood a reason for my addiction. Also there is no focus on physical fitness of patients. We are not taught with any Yoga, we can do whatever we want to in the name of physical fitness. They are still hiring professional trainers to care after their patient’s fitness. Holistic living which I expect to live as an individual is hardly discussed or taught at this place.In the Education phase the problem of irregularities exists even more than the treatment phase. Most of the times the lectures are postponed. Even if we have them, I find the topic irrelevant sometimes. At one instance we were taught about child abuse and women grieving about her divorce. Starting from day one to the 30th there was never a case example shown to us about a patient who was with Ascent. The management always had issues with me about the questions I asked. They ridiculed me in front of everyone in a group therapy by claiming my questions irrelevant.I just had my money hooked up at Ascent and that’s what forced me survive 30 days at their property. When I went out I wasn’t sober. It was my girlfriends love and affectionate that made me sober.There was another fellow mate of mine at Ascend who told me how Ascend threw him off at 80th day when his contract with them indicated clearly about a 90 day stay at the property. Starting from the very basic Education Phase till the After-Care ending phase, everything was totally ill-mannered at Ascend. Since I got sober on my own and have a list of issues with them, I would not recommend this facility to anyone.


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