Ashford University Review

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This is an archive of a consumer complaint published against Ashford University at on 23-Jul-15.


Business Details –

  • Name: Ashford University
  • Address: 400 N Bluff Blvd
  • City: Clinton
  • State: Iowa
  • Country: United States
  • Phone: 563.242.4023
  • Website:


Original Complaint against Ashford University published at on 23-Jul-15 says, verbatim –

This college is definitely misleading and is a total nightmare! I wanted to withdraw and was advise by my advisor that I could not withdraw. I called twice and both times I was provided with the same information. I conducted some research and spoke with a few people, including my wife, who stated that the information provided was definitely wrong. | I called the third time and spoke with the same individual who stated I could not withdraw. She contradicted herself when she heard my wife get on the line stating that she is providing misleading, false information – she then agreed that I could withdraw. When I asked to speak with the manager she (the manager) said she would listen to the recording and call me back. When she called back her questions was “What would you like to be done?” | Does this confirm that the information provided to me was false and misleading or no? It absolutely does. She didn’t mention the recording once until I mentioned it. She said at the end of the second conversation I stated I would complete the course. Well, of course because I was forced to stay! If a student calls twice and twice they are denied a withdrawal – what other options do they have but to complete the course that would not be completed and result in a “F” anyway? | I wasn’t given any other option or any options at all even after explaining my personal situation. She (the manager) mentioned lawyers and sending me to collections. This has to be the worst experience ever! She said all calls are recorded and I couldn’t be happier because they should be for the sake of students who are being forced to stay in a college so that they can collect more money and harm their loans and FAFSA. | What I didn’t understand is why I am being withdrawn as of the date I called the third time and not the first time!? Why as what would you like to be done if I have to be withdrawn on a date they want instead of the date I called – if they heard the actual recording? Horrible experience! Let me not forget to mention that the individual who provided me with false information is still emailing me arguing her innocence. If one is innocent, they will not continue to harass the student! Who argues with a student via e-mail? I can see why they were sued for misleading students. You would think they would have learned a very valuable lesson. Unbelievable.

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