Ashley Furniture HomeStore Review

2.3/5 - (3 votes)

This is an archive of a consumer complaint published against Ashley Furniture HomeStore at


Business Details –

  • Name: Ashley Furniture HomeStore
  • Address: Crossroads Circle
  • City: Falls Church
  • State: VA
  • Phone: (703) 933-8840
  • Website:
  • Reported Loss: 200 $
  • Severity of Scam: Extremely Low


Original Complaint against Ashley Furniture HomeStore published at says, verbatim –


Use this place to find your desired pieces, then buy online. The salesman tried to offer us a significantly higher price in store than what Ashley’s website was offering. He was either being disingenuous or not aware of the best price available, both of which contribute to a negative sales experience typical to what this industry is notorious known for. We were interested in the Farouh memory foam sleeper sofa. On the website, it’s currently available for a low of $692 + $150 delivery and $40 tax ($885 total). When we asked the salesman for the price in the showroom, he first quoted us in the $1100 range, excluding tax and delivery. Then, when I brought up the website, he pulled out his mobile phone and put it in his cart and quoted us a price in the $800s, again excluding tax and delivery. Except he failed to add the extra 10% coupon code right on the homepage that brought it down to $692. Concerned that we were not being dealt with honestly, we asked to speak to a manager at that point to make him aware of the situation and seek clarification on what the true price of the sofa was in store. He was conveniently late to his shift. After waiting around 30+ mins, and having to ask to speak to him a second time before we were ready to just walk out, he finally came out and started talking out both sides of his mouth about what he could and could not do with pricing as a franchisee. In one breath he said he doesn’t have control over pricing because corporate sets the rate. However, in the very next sentence he pulled out his local flyer and told us he has the authority to decide what sale prices he wants to offer at this location. So which is it? He was noncommittal about meeting the website price (hesitated and said “let me see what I can do”) and definitely wasn’t willing to do better than the website price, which seemed counterintuitive if he really is a franchisee and competing against Ashley’s website as he claimed. Because we were so turned off by the slimy sales experience we were not about to give this place a sale or commission. I don’t think I would ever buy a piece from this store.Update 7/12/18: I just received a notification from Dirty Scam that the store marked my review as “funny.” This should tell you everything you need to know about the general attitude of this place.


Ashley Furniture HomeStore

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