Ashley Furniture Review

1/5 - (4 votes)

This is an archive of a consumer complaint published against Ashley Furniture at on 02-Sep-14.


Business Details –

  • Name: Ashley Furniture
  • Address: One Ashley Way
  • City: Arcadia
  • State: California
  • Country: United States
  • Phone: 608.323.3377
  • Website:


Original Complaint against Ashley Furniture published at on 02-Sep-14 says, verbatim –

We live in a small rural west texas town, so when we needed a new entertainment center we went to the San Antonio area to shop. We bought one at Ashley furniture in Live Oak and we were promised that it was solid wood. Because we live 3 hours away they couldn’t deliver the piece. So we drove to New Bruanfels to pick up the furniture from the warehouse a week later. | It was all packed up in a box so we didn’t open it until we got it home, in order to protect it on the trip home. When we did open it, the furniture had a broken piece and the front panel was damaged. In addition, it wasn’t solid wood as promised. Ashley would not give us our money back, but did agree to do an even exchange. So the next week we packed it back up and took it back to the warehouse (3 hours away). | We got home with the second peice, we opened the extensive packaging only to discover the hinges were bent so badly that the side panel would not open. | When we called the customer service number they agreed to deliver us a new piece, but we would have to pay $59 delivery fee. They also stated the we should have completely unpacked the box in the parking lot before we left (which of course would then put the pieces at risk for damage on the trip home, if it had been in good shape). | The damaged furniture was not our fault, rather it was Ashely’s. We assumed (wrongly obviously) that Ashley furniture made quality furniture. We already spent hours on the road and over $100 dollars in gas, and now they want us to pay to make the situration right. I would think that a company of this size could afford a $59 delivery fee to correct this problem. | If this is how Ashley Furniture believes they should treat their customers I strongly encourage you to Stay Away!! They are obviously more concerned with money than making quality furniture and providing customer satisfaction, not to mention customer service!! We will never go back! |

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