Ashley Furniture Review

1/5 - (4 votes)

This is an archive of a consumer complaint published against Ashley Furniture at on 22-Aug-14.


Business Details –

  • Name: Ashley Furniture
  • Address: One Ashley Way
  • City: Arcadia
  • State: California
  • Country: United States
  • Phone: 608.323.3377
  • Website:


Original Complaint against Ashley Furniture published at on 22-Aug-14 says, verbatim –

Was led to believe the furniture was leather when we purchased it. Sofa, loveseat and recliner. We purchased living room, two bedrooms and kitchen from these people. The furniture is in our home in Texas where we only spend three months of the winter there. | Last winter when we got there, we noticed the sofa peeling. The more we sat on it, the more it peeled All they would say is it is out of warrenty. We went to the store they said we should have known it wasn’t real leather by the price. They finally agreed to recover it if we paid $178. which would be half. We agreed and they scheduled a time. The craftsman came and said it would take longer and we had to reschedule. Second time, he had an emergency and couldn’t come. Rescheduled again and he didn’t show. Called Ashley and they called the company that was to upholster and they didn’t have any record of it. | Now they say we have to pay more money before they can schedule again. All this has taken 8 months of dealing with them. | Pretty bad that a mega million dollar company can’t stand behind their product.

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