Ashley Furniture Review

1/5 - (4 votes)

This is an archive of a consumer complaint published against Ashley Furniture at on 20-May-15.


Business Details –

  • Name: Ashley Furniture
  • Address: One Ashley Way
  • City: Arcadia
  • State: California
  • Country: United States
  • Phone: 608.323.3377
  • Website:


Original Complaint against Ashley Furniture published at on 20-May-15 says, verbatim –

I purchased new coffee table and end tables set and a television console from the store and opted to pick them up at the warehouse. I had to borrow a truck for this and drive over 20 miles to get there and then I found out they were not assembled. So I received them unassembled in large boxes that I could not handle by myself and when I got them home and a neighbor helped me unload them only to find out they were ALL damaged to some degree. I phoned the store and they said ” I might no be able to return them since I picked them up” NEWS TO ME!! ALSO NEWS TO ME THAT THEY WOULD BE PRE ASSEMBLED. I protested and was told a $99.00 charge to have these damaged items picked up or I could borrow a truck again and bring them back. OH JOY!! So again I repackeged all items and returned them to the warehouse and got a release form made after lots of argueing with the store manager so I could get a refund on the purchase. I was told to expect my money ( I paid with a check) within 7 to 10 days. It has been almost 30 days and no refund has come so I called the store again. | OH WHOOPS!!!!!! They forgot to process it so it will be done right away and I can wait 7 to 21 days now because | that’s just the way things work. Oh by the way the reason they THINK ?? it wasn’t processed was because I didn’t call them and tell them I returned the stuff to their warehouse. I asked” So you would just take my word that I returned your stuff and you would just send me a check?” REALLY? | I hope you who are reading this never buy from these people and by the way since this happend I have heard other similar nightmare stories from othe people who tried to buy from them. And just be aware that if you buy something and anything goes wrong…IT WILL ALL BY YOUR FAULT NOT THEIRS! | I spoke to the store again today and the guy who signed the original refund paper says he never new anything about it but assured me I would get my money….SOME DAY!! | Stay tuned!

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