Ashley Furniture Review

1/5 - (4 votes)

This is an archive of a consumer complaint published against Ashley Furniture at on 10-Sep-14.


Business Details –

  • Name: Ashley Furniture
  • Address: One Ashley Way
  • City: Arcadia
  • State: California
  • Country: United States
  • Phone: 608.323.3377
  • Website:


Original Complaint against Ashley Furniture published at on 10-Sep-14 says, verbatim –

Ashley Furniture in Lubbock, Texas has an F rating with the Better Business Bureau and there is currently an alert for customers doing business with this company. I have had a dispute with this store since April over a purchase that I cancelled immediately when they would not refund a delivery charge on the day of the purchase when I then changed my mind and said I would just pick up to sofa. Since that time, I have contacted the store numerous times, filed a dispute with the credit card company, have filed a complaint with the Better Business Bureau, have sent a registered letter to the manager of the store, and have talked twice to their billing department. However, now five months later, I still have no refund nor a sofa. | The store is completely non-responsive and appears to be indifferent to any consumer complaints. In researching this issue, I have found repeated complaints against Ashley Furniture nationwide with many of the same patterns of being non-responsive to consumers, refusing to make good their advertising, and not standing behind their furniture. They seem to have a practice of getting customers to sign a lenghty contract that then in effect protects them and allows their bad and unethical business practices while giving consumers little or no recourse. Yet the company and the owners of this local store then present the business as being comuniity oriented and like to advertise their customer satisfaction, which really is largely untrue. | It would be a great service to all consumers for this business in general and this store in particular to have to be held accountable for their unethical and unresponsive patterns of doing business. |

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