Chase Bank Review

2.3/5 - (3 votes)

This is an archive of a consumer complaint published against Chase Bank at


Business Details –

  • Name: Chase Bank
  • Address: East 6th Avenue
  • City: Denver
  • State: CO
  • Phone: (303) 744-1081
  • Website:
  • Reported Loss: 758 $
  • Severity of Scam: Medium


Original Complaint against Chase Bank published at says, verbatim –


I’ve been a Chase Bank customer for over a decade and have done all of my banking and opened a number of credit cards with Chase Bank.During that time, I have experienced nothing but excellent customer service…until I came to this branch. I recently was married and changed my name.I brought in my passport and marriage license and the banker (a woman) helping me “wasn’t sure it would work”.Um, what other identification could I provide? Besides not being friendly, she also refused to update my credit cards…which are all through Chase.I have spent over 2 hours on the phone because she failed to submit the proper paperwork for my credit cards because it “would just be easier for me to call”.Now I have to go back INTO the branch so that I can re-submit the same paperwork so I can have credit cards that match my legal name.This has been more painful than dealing with all of the various governmental entities to get new ID. Chase, I am not at all impressed.


Chase Bank

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