This is an archive of a consumer complaint published against Chase Bank at DirtyScam.com-
Business Details –
- Name: Chase Bank
- Address: East 6th Avenue
- City: Denver
- State: CO
- Phone: (303) 744-1081
- Website: https://locator.chase.com
- Reported Loss: 758 $
- Severity of Scam: Medium
Original Complaint against Chase Bank published at DirtyScam.com says, verbatim –
Ive been a Chase Bank customer for over a decade and have done all of my banking and opened a number of credit cards with Chase Bank.During that time, I have experienced nothing but excellent customer service until I came to this branch. I recently was married and changed my name.I brought in my passport and marriage license and the banker (a woman) helping me “wasnt sure it would work.Um, what other identification could I provide? Besides not being friendly, she also refused to update my credit cards which are all through Chase.I have spent over 2 hours on the phone because she failed to submit the proper paperwork for my credit cards because it “would just be easier for me to call.Now I have to go back INTO the branch so that I can re-submit the same paperwork so I can have credit cards that match my legal name.This has been more painful than dealing with all of the various governmental entities to get new ID. Chase, I am not at all impressed.
