Cocoon Urban Day Spa Review

2.3/5 - (3 votes)

This is an archive of a consumer complaint published against Cocoon Urban Day Spa at


Business Details –

  • Name: Cocoon Urban Day Spa
  • Address:
  • City:
  • State:
  • Phone: (415) 777-0100
  • Website:
  • Reported Loss: 160 $
  • Severity of Scam: High


Original Complaint against Cocoon Urban Day Spa published at says, verbatim –


GROUPON… THEY DID NOT RESPECT THE GROUPON.So, the girl at the front register decided that the original service that was booked was not identical to the treatment on the site…Let’s take a look at the facial services in question: “Voucher for O2 Blast + Dermaplanning + Peel” VS. “O2 Facial + Dermaplanning + Peel”Felt extremely overcharged, ripped-off paying an additional $114 – I am sad I had to argue with the girl at the front the difference between the service Oxygen “blast” in contrast with the Oxygen “facial”. The groupon stated it was an “Oxygen blast”. I am extremely disappointed that I had to pay on top of the voucher. This verbage is something we should not have to read on closer inspection, I find it confusing and not worthy of going back.As far as Cocoon Urban location in SOMA… I am never going back to this office again as long as the girl at the front register cannot respect the services offered in-person; that were confirmed online. She also argued with me on what a “deposit” was when you confirm a booking. Why would anyone use a deposit as a credit. Make sure you mention the groupon upfront or the girl making the transaction will make sure to rip you off. I have never WASTED SO MUCH TIME ARGUING HOW TO HANDLE A DEPOSIT. WHY WOULD YOU CHARGE FOR A DEPOSIT!


Cocoon Urban Day Spa

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