Credit Union of the Rockies Review

2.3/5 - (3 votes)

This is an archive of a consumer complaint published against Credit Union of the Rockies at DirtyScam.com-

 

Business Details –

  • Name: Credit Union of the Rockies
  • Address: Johnson Road
  • City: Golden
  • State: CO
  • Phone: (303) 273-5200
  • Website: http://cu-rockies.org
  • Reported Loss: 5695 $
  • Severity of Scam: High

 

Original Complaint against Credit Union of the Rockies published at DirtyScam.com says, verbatim –

 

Credit Union of the Rockies used to be a good institution, but it seems they have lost all customer service. I had been with them for 15+years.We had financed a car and our home and had a standing line of credit.We maintained a healthy balance in our accounts and were never late on a payment (actually we always paid our loans off early).Anyway, we were buying a condo as an investment and needed a mortgage for about 25% of the property (we were bringing a 75% down-payment to the table).Credit Unions of the Rockies uses a mortgage broker, we applied and the service we received was appalling: Keith Schnell, the Loan Officer with CU Members Mortgage was very slow to communicate and even though we applied 6 weeks prior to the closing.He was still messing around two days before closing.We ended up taking a short term loan from another source and closing without the loan from the Credit Union of the Rockies.The poor performance of Mr. Schnell and CUR costs us time, a $400 appraisal and put our $5,000 earnest money at risk.I have had almost no follow up from the CUR even though I left messages and send a letter when closing our accounts.I can not recommend Credit Union of the Rockies or the Credit Union Members Mortgage.

 

Credit Union of the Rockies

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