East Boston Savings Bank Review

2.3/5 - (3 votes)

This is an archive of a consumer complaint published against East Boston Savings Bank at DirtyScam.com-


Business Details –

  • Name: East Boston Savings Bank
  • Address: Bennington Street
  • City: Boston
  • State: MA
  • Phone: (800) 657-3272
  • Website: http://ebsb.com
  • Reported Loss: 4376 $
  • Severity of Scam: High


Original Complaint against East Boston Savings Bank published at DirtyScam.com says, verbatim –


Do not…I repeat DO NOT use this bank for financing a mortgage. I decided to go with a small local bank because I figured I would get better service, but be paying a little bit more as a tradeoff.Wow, I was mistaken. The worst customer service I’ve ever experienced in any industry.I worked with a mortgage broker named Chris who never returned any of my phone calls or emails, blatantly lied to me over the phone about starting a file and was rude anytime we spoke.He would also complain to me that he was really “busy” working 9 hour days and had to eat lunch in his office.Is that really something you want to tell a customer of yours? Finally, after weeks of Chris telling me that he didn’t want to do the mortgage, but “no one else in the office knew how to do it,” I was fed up and contacted the president of the bank.They did some digging and realized absolutely nothing was done by Chris.To try and make things right, they tried to do a 15 day closing, but to no avail.If the file was started when I was originally told, then I would have been able to close on a property that I’ve now lost.Thanks again for your great service and wasting my time…


East Boston Savings Bank

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