EverBank – EverHome Mortgage Review

2.3/5 - (3 votes)

This is an archive of a consumer complaint published against EverBank – EverHome Mortgage at DirtyScam.com-

 

Business Details –

  • Name: EverBank – EverHome Mortgage
  • Address: Cypress Plaza Drive
  • City: Jacksonville
  • State: FL
  • Phone: (800) 669-9721
  • Website: http://everhomemortgage.com
  • Reported Loss: 5244 $
  • Severity of Scam: High

 

Original Complaint against EverBank – EverHome Mortgage published at DirtyScam.com says, verbatim –

 

Don’t use EverBank – EverHome Mortgage! I needed to contact them regarding some problem I’ll explain later.I could not find an email address on their web site. I then decided to fax them my complain.I used the fax number listed on their web site, and none of the 7 numbers worked.The numbers were voice line, busy, or disconnected.How can fax be busy at 4 am PST on a Saturday?The actual complain I have with them was that they charged flood insurance to my account because I have failed to provide prove of insurance.In fact, I have faxed and mailed the prove of insurance to the number and address on the letter I received regarding this matter.After that I was still getting letter asking for the prove, so I finally called.The person I talked to on the phone told me they have moved.How could this national mortgage company did not forward their mail is beyond me.I faxed the flood insurance document to the “correct” fax number, and the letter stopped.A few months has passed. I received new payment coupon to be used to send my regular payment.Some where in this coupon, it listed the insurance they have charged.

 

EverBank – EverHome Mortgage

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