Firstmerit Bank Review

2.3/5 - (3 votes)

This is an archive of a consumer complaint published against Firstmerit Bank at


Business Details –

  • Name: Firstmerit Bank
  • Address: West Rich Street
  • City: Columbus
  • State: OH
  • Phone: (614) 545-2760
  • Website:
  • Reported Loss: 3365 $
  • Severity of Scam: High


Original Complaint against Firstmerit Bank published at says, verbatim –


I have an auto loan through FirstMerit Bank and I’m not happy with their service at all. Here are just a few complaints:1) They have never sent me a proper bill. The first letter I got just said, “Send X amount to this address by the 27th” in the upper right corner.There was no perforated area to tear off and send in like any other normal bill.2) The last letter I got said I owed nearly $200 more than I actually owe and it was dated 2 weeks after my last payment was processed.3) Their online system is difficult to use. I don’t even think there is an online option to pay.4) The worst- I’ve called multiple times this week to ask very simple questions and they have not been able to answer them.They are NOT helpful. I don’t even know of a branch I can go into and talk to someone.It’s the worst bank I’ve ever dealt with in my life.I will be happy when my loan is done and I will never bank with them again.If my loan was any longer I would transfer to another bank.


Firstmerit Bank

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