Genesis Financial Solutions Review

2.3/5 - (3 votes)

This is an archive of a consumer complaint published against Genesis Financial Solutions at


Business Details –

  • Name: Genesis Financial Solutions
  • Address: Northwest Greenbrier Parkway
  • City: Beaverton
  • State: OR
  • Phone: (503) 268-4700
  • Website:
  • Reported Loss: 3652 $
  • Severity of Scam: Extremely High


Original Complaint against Genesis Financial Solutions published at says, verbatim –


I’ve had a Kay Jewelers account for 10 years and I have never once made a late payment.I had set up for the payment to be drafted out of my account for the wrong date, so it bounced.Which is my fault. However 5 days later; they tried to run payment again causing me to get two over draft fees.When I contacted Genesis they advised me they only ran payment once and that they would not have ran payment a second time if it did not go through.I spoke with 3 different people after that and they all stated the same thing.Today they call me and I go over everything again, they transfer to a supervisor.The supervisor gets on the phone and tells me I was miss informed and there is nothing they can do.They wouldn’t even credit my account the $35 over draft fee.I asked them to close the account and she did not have a care in the world to even attempt to change my mind. Horrible customer service.Also in the past I was told to close the account I would have to go in to Kay Jewelers with a notarized letter stating I wanted to close the account?The interest rates are insane and it really is tragic, I never had so many issues or such bad service until they took over Sterling.My payment are $111 a month and they take $48 of interest out of that every month. It’s crazy.


Genesis Financial Solutions

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