Holmes Handyman Services Review

2.3/5 - (3 votes)

This is an archive of a consumer complaint published against Holmes Handyman Services at DirtyScam.com-


Business Details –

  • Name: Holmes Handyman Services
  • Address: K Street Northwest
  • City: Washington
  • State: DC
  • Phone: (240) 417-7052
  • Website: http://holmeshandymanservices.com
  • Reported Loss: 200 $
  • Severity of Scam: Extremely Low


Original Complaint against Holmes Handyman Services published at DirtyScam.com says, verbatim –


This is mixed bag review. I manage several properties in the DC/MD area. After reading the reviews on Dirty Scam, I contacted Mike. He was upfront about his pricing and knowledge about the work.I had several jobs for Mike. We started with a relatively basic job so that the work could be evaluated in light of bigger jobs to come. I found Mike to be very slow about responding to requests and communication, which is a huge pet peeve of mine. When I mentioned it to Mike, his response was that he is busy on multiple jobs and doesn’t always have time to respond. I decided to proceed with the job so I could see what the work was like. The job involved step repair and threshold replacement. His crew came and was very professional and did excellent work.Because of the good job that was done, I proceed with a second job request. The second job never really got off the ground. Communication response time from Mike was painfully slow. He did do a site visit where he went to the second property to evaluate what needed to be done. After the visit, he was supposed to contact me with an estimate. I didn’t hear from him. Two days later, my tenants contacted me and said “Hey the contactor said he was coming back today but he’s not here. What’s up?” Mike hadn’t told me planned on going back that day, so i was caught off-guard. When I contacted him, he said he was still looking for materials for the job. Since it was a weekend (Sunday) I asked him to contact me the next day so we could get back on track. He never called. I waited 5 additional days before finally deciding to go with a more responsive contractor. Mike still never responded.As a result, I would grade him a 1.5. The work on the one simple job by his crew was great. But because communication and responsiveness is so important to me, I can’t recommend him highly at this point.If you are good with no communication, give him try. But if customer service, customer experience, and timeliness (especially for an urgent job) is important to you, probably not your guy.


Holmes Handyman Services

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