Melvyn D Bert, MD Review

2.3/5 - (3 votes)

This is an archive of a consumer complaint published against Melvyn D Bert, MD at DirtyScam.com-

 

Business Details –

  • Name: Melvyn D Bert, MD
  • Address: Post Street
  • City: San Francisco
  • State: CA
  • Phone: (415) 433-1600
  • Website: http://berteye.com
  • Reported Loss: 200 $
  • Severity of Scam: High

 

Original Complaint against Melvyn D Bert, MD published at DirtyScam.com says, verbatim –

 

I had been very pleased with Dr. Melvyn Bert’s office for years. Recently, the office transitioned from a local SF management team to a much larger conglomerate based out of Orange County. While I was promised that Dr. Bert would still be my eye doctor, I have not been able to see him in months due to a series of continuing office administrative mistakes.Three months ago, I had planned to leave my job (which means losing my insurance) and relocate permanently. I called Dr. Bert’s office to make an annual appointment well in advance of my departure (4 weeks prior). I was pleased to learn that while the office staff had changed, I’d still be seeing Dr. Bert and nothing about my experience would be changing.The day before my appointment arrived, I called the office to confirm my appointment, only to hear that the office calendar had no record of my appointment. Sightly irritated, I re-scheduled for 2 weeks from then (1 week before I was leaving town). The day before my re-scheduled appointment, a cheerful office representative called to confirm my appointment.Yay! However, the next morning, a different staff member called to say that my appointment needed to be cancelled due to “staffing issues”. More frustrated, I explained the timeliness of getting in to see the doctor and rescheduled my appointment a second time, just a few days before I was to move.The day before that next appointment, it was again confirmed by a friendly call from office staff. Yet again, the morning of the appointment, I was called with “sad news” – more “staffing issues” required that I re-schedule my appointment a third time. At this point, I had no more calendar days available to re-schedule, and told the staff that I would not be returning to their office – ever.I’m writing this in the hopes that you schedule your appointments well in advance of when you need to see the doctor (6+ weeks), so that you don’t end up like me without an eye exam and with a useless annual exam benefit on your insurance policies.

 

Melvyn D Bert, MD

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