MetLife Home Loans Review

2.3/5 - (3 votes)

This is an archive of a consumer complaint published against MetLife Home Loans at DirtyScam.com-

 

Business Details –

  • Name: MetLife Home Loans
  • Address: Pennsylvania Plaza
  • City: New York
  • State: NY
  • Phone: (212) 329-0925
  • Website: http://metlifebank.com
  • Reported Loss: 6354 $
  • Severity of Scam: High

 

Original Complaint against MetLife Home Loans published at DirtyScam.com says, verbatim –

 

What a terrible company. I had my home and auto with MetLife Home Loans for over 6 years and when I decided to cancel for a better rate on 10/5 I had to call back over and over again to get my check $1660.00 back (and needed desperately because my new policy required that much)!I was told there was a “system error” and the payment was not released as of 11/7.It was going to be sent to the “help desk” for resolution. I asked to be called back on 11/10 to let me know where the payment back to me stood…and got NOTHING.Called again on 11/15and was told that the homeowners policy had not been canceled yet.WHAT???? I insisted the payment be expedited to me immediately and was told that I would have it in about 5 business days and to have a “beautiful” day.I wonder if my discust with the representitive was “recorded” – I am sure it was not.Shame on MetLife for taking a paying customer to this level.Terrible of them to keep my money when I always paid on time.Shame on them for making me call back repeatedly for the money I was owed.

 

MetLife Home Loans

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