This is an archive of a consumer complaint published against Nob Hill Spa at DirtyScam.com-
Business Details –
- Name: Nob Hill Spa
- Address:
- City:
- State:
- Phone: (415) 345-2888
- Website: http://nobhillspa.com
- Reported Loss: 180 $
- Severity of Scam: High
Original Complaint against Nob Hill Spa published at DirtyScam.com says, verbatim –
Really really disappointing. I arrived excited to get a spa session 3 days before my wedding. I arrived at 5pm and by the time I got through the check-in process and got to my locker, it was 5:09. My 50min massage didnt start until 5:12 (5:15 after I got undressed) and it finished at 5:50pm, so it was essentially a 35min massage for $160. I explained to situation to the manager, Samantha, and all she said was, Im sorry for your experience and that my session actually started at 5, but Ill give feedback back to the staff.I 100% acknowledge that they tell us to arrive 15min early to enjoy the amenities but they dont tell us it cuts into our appointment time. By principle, you should get the service you pay (at minimum the time) and unfortunately, they dont abide by that here.
