Norwood Cooperative Bank Review

2.3/5 - (3 votes)

This is an archive of a consumer complaint published against Norwood Cooperative Bank at


Business Details –

  • Name: Norwood Cooperative Bank
  • Address: Central Street
  • City: Norwood
  • State: MA
  • Phone: (781) 762-1800
  • Website:
  • Reported Loss: 4337 $
  • Severity of Scam: High


Original Complaint against Norwood Cooperative Bank published at says, verbatim –


I have been a customer at Norwood Cooperative Bank for 35 years. I had cd’s there, savings and checking accounts. I used bill pay online for all my bill payments.Recently the Town of Norwood stopped taking electronic payments.So I entered all the correct information for my water bill to be paid through the bank but they would mail a check.The bank states to allow 4 days for the mailed check to get to the company you are paying.My bill was due 1/30/2019 and I set the send date for 1/23/2019.The town stated they did not receive the payment until 2/5/2019( don’t know if it was held before the payment was entered at processing office) or if it really didn’t get there. So I was charged a late fee.When I called to speak with online banking I had the worst time.The woman kept stating I needed to give the check 4 days to get to the company.That I must not have done that. I explained the due date and what date I requested the check be mailed.Then I asked her to look up my account, she was looking at an old closed checkbook no account that I had and told me that I had not sent any checks.After much discussion she finally found the account.Then I was told she actually couldn’t talk to me because only my husbands name was on the bill pay, but I could go into the bank to add myself.I explained that when we opened the account we requested exactly that.I was told I must be mistaken. I tried to find out if both names are on our checking and savings account why I could not get the information about MY account.I was put on hold. She came back on, said” The check went out and the town received it on the 23rd of January .Not banks problem. That’s it for me. I’m switching banks.If they treat a longtime customer like crap then I do not want to do business with them.


Norwood Cooperative Bank

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