Optumhealth Bank Review

2.3/5 - (3 votes)

This is an archive of a consumer complaint published against Optumhealth Bank at DirtyScam.com-

 

Business Details –

  • Name: Optumhealth Bank
  • Address: Lake Park Boulevard
  • City: West Valley City
  • State: UT
  • Phone: (801) 963-6040
  • Website: http://optumhealthbank.com
  • Reported Loss: 2351 $
  • Severity of Scam: Medium

 

Original Complaint against Optumhealth Bank published at DirtyScam.com says, verbatim –

 

forms this morning for my Health Savings Account. I didn’t remember my password so I hit the button for ‘Forgot / Change Password’.I filled out the information requested and waited for a link to be sent to my email.No reset link was ever sent. I then tried to log in again with another password option.I was given the prompt ‘temporary password has expired’ and that I must call into this Customer Support #.I call into the Customer Support # only for them to inform me that I really needed to call into this other #.They transferred me, verifying name, social security #, and birthdate each time.However when they asked me questions about the account that I couldn’t answer (because I can’t get into my account), they informed me that there was nothing they could do.Soooooo, now I will just never be able to have access to my account? Of course I asked to speak to a supervisor.After several minutes a supervisor came on the line and said they could get me into my account but would need a call back # and that once somebody could call me back at that # they would be able to reset my password.Three hours later, I still had not received a call back and had to make a third call to Optum.Thankfully the woman I spoke to was bright and able to finally get me into my account. I can’t believe getting a password reset is this complicated and so time consuming!

 

Optumhealth Bank

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