Air Asia Berkley Massachusetts Review

unprofessional, cancelled flights with no communication, no accommodations, no refunds and forget about any professionalism. They will not respond to you and they don’t even have an American call center. Don’t waste your time or your money. Oh do I have a story for you… My boyfriend and I arrived at the TAG airport in Bohol, Philippines at 8am for our flight to MNL Manila, the capital, at 9:35am on December 28th, 2014. We were told upon arrival that the plane had a flat tire and we would need to either rebook or wait for it to be fixed. All agents said it should be fixed today as they were flying in a new tire to the airport. At 12pm, Agent Jude Ann O. Hewe said the tire would arrive at 1pm, we would board at 2pm and arrive in MNL at 3pm. The tire arrived late at 3pm. We waited again, Agents telling us the flight would take off today. The flown in airplane had forgotten a lift to take the flat tire off the plane and put a new one on… Again, we waited. At 5:30

unprofessional, cancelled flights with no communication, no accommodations, no refunds and forget about any professionalism. They will not respond to you and they don’t even have an American call center. Don’t waste your time or your money. Oh do I have a story for you… My boyfriend and I arrived at the TAG airport in Bohol, Philippines at 8am for our flight to MNL Manila, the capital, at 9:35am on December 28th, 2014. We were told upon arrival that the plane had a flat tire and we would need to either rebook or wait for it to be fixed. All agents said it should be fixed today as they were flying in a new tire to the airport. At 12pm, Agent Jude Ann O. Hewe said the tire would arrive at 1pm, we would board at 2pm and arrive in MNL at 3pm. The tire arrived late at 3pm. We waited again, Agents telling us the flight would take off today. The flown in airplane had forgotten a lift to take the flat tire off the plane and put a new one on… Again, we waited. At 5:30 the airport closed. Now, at this point, there is an airport filled with angry flight passengers. Agents did not know how to handle the situation and they had horrible communication. No one stepped up to explain to passengers what was going on or what could be done to help us. Agents struggled to find accommodation, “All local places are booked.”” we were told

and instead we were offered compensation of 500php each to find our own accommodation (that’s a little more than our tuktuk drive to a hotel would have cost us…). At this point

the crowd was so angry

people were shouting and yelling. I spoke with Agent Judy and suggested making an announcement. So then I turned around

addressed the entire airport and organized the passengers. “”They can not guarantee accommodation for us so you have two choices; you can move to the right over here where you will form a line and wait and hope they will find you a place to stay or you can line up on the left and they will give each passenger 500php each to find their own accommodation for the night.”” At this point

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