Ashley Home Store Spencer Indiana Review

Furniture is architecturally unstable. Structural plywood is OSB and is “sewn”” together with staples. Also missing in one place. PLUS support for the back of the piece has the squared corner mating with a piece that runs diagonally. Support should be mitered to sit flush on the surface of the wood it mates to. Nails or staples spanning the huge gap to hold it together. And not faring well at all. Rep assured me my piece was constructed to the proper design. I asked for design and engineering prints to corroborate her assertion. I was told they didn’t have them. HOGWASH! Ashley manufactures their own furniture. I filed a complaint with BBB. Ms Harris responded by deferring to the warranty THAT I PAID EXTRA for. I had repairs to my pieces 3 times within a 6-8 month period (if memory serves correctly) with an additional 3 calls where the repair tech was unprepared and did absolutely nothing. In one instance they didn’t show up at the appointed time and th

Furniture is architecturally unstable. Structural plywood is OSB and is “sewn”” together with staples. Also missing in one place. PLUS support for the back of the piece has the squared corner mating with a piece that runs diagonally. Support should be mitered to sit flush on the surface of the wood it mates to. Nails or staples spanning the huge gap to hold it together. And not faring well at all. Rep assured me my piece was constructed to the proper design. I asked for design and engineering prints to corroborate her assertion. I was told they didn’t have them. HOGWASH! Ashley manufactures their own furniture. I filed a complaint with BBB. Ms Harris responded by deferring to the warranty THAT I PAID EXTRA for. I had repairs to my pieces 3 times within a 6-8 month period (if memory serves correctly) with an additional 3 calls where the repair tech was unprepared and did absolutely nothing. In one instance they didn’t show up at the appointed time and then filed a report that he/she had shown up and no one was at home. Again COMPLETE HOGWASH!!!! We were home the entire day. I want them to take this crap back and issue a full refund.”

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